Wednesday, May 7, 2014

Firms To Help Banks Fast-track FATCA Compliance





Banking analytics, risk and compliance pioneer, iCreate, has announced a strategic partnership with tax information reporting leader, Convey Compliance Systems, Inc., to help global banks accelerate their FATCA compliance initiatives. iCreate’s 8-year track record in banking data aggregation providing analytics, risk and compliance solutions has teamed up with  Convey’s 28-year track record in tax information reporting to bring the global marketplace a solution that is end-to-end and best-in-class for helping financial institutions identify FATCA-impacted accounts and seamlessly manage their reporting and withholding obligations.

iCreate's recently launched Fintellix FATCA Compliance system integrates seamlessly with core banking systems. Fintellix has the ability to run business regulations on consolidated enterprise data and extract reports, analytics and regulatory formats to determine FATCA-impacted accounts. Convey’s Taxport platform then applies the appropriate FATCA rules, generates the returns, and transmits the data from the bank to the submitting authority or to the IRS, depending on the bank location and current IGA status. This seamless “end-to-end” data solution also provides tools to manage the withholding and remittance of payments on recalcitrant accounts. With the combined solution, banks can rest assured that they have the tools they need to efficiently deliver timely and accurate FATCA compliance reporting.

Speaking on the occasion, Anup Pai, COO, iCreate, said, "We are delighted to partner with a category leader such as Convey with their close to 3 decades of specialised expertise in compliance reporting. This partnership would be of tremendous benefit to global Financial Institutions, as well as to regional Financial Institutions that have a substantial US/OECD customer portfolio as they prepare for FATCA compliance as well as the looming CRS guidelines."

Jon Paradis, Vice President of Alliances at Convey added, "We are equally delighted to partner with iCreate who has a deep understanding of banking compliance and a robust compliance platform. Merging these capabilities with Convey’s knowledge and expertise of US tax information reporting and withholding provides a compelling solution for global banks to address their current and future tax compliance challenges."

With an impressive joint list of clients, iCreate and Convey have already helped to improve compliance challenges for a significant number of the largest and most influential banking organizations in North America, UAE, Oman, Saudi Arabia, Kuwait, Nigeria, Kenya, Ethiopia, Ghana, South Africa, Philippines, UK, Indonesia, Mauritius, Singapore, Hong Kong and India. Given the broad-sweeping impact of the new FATCA reporting requirements and the combined best-in-class capabilities of each firm, partnering to deliver a seamless FATCA solution was a natural fit.

Comprehensive Analytics To Healthcare Providers




Caradigm, a population health company, and Symphony Analytics, a division of global innovation and development services company Symphony Teleca, recently announced they have signed a business cooperation agreement to help healthcare providers rapidly improve clinical and financial outcomes through comprehensive healthcare analytics solutions.

Under the agreement, Symphony Analytics will provide strategic consulting and implementation services to healthcare providers adopting the Caradigm Intelligence Platform and Caradigm analytics applications, including Caradigm Readmissions Management. Symphony Analytics will also partner with Caradigm to develop and bring to market new predictive analytics applications, such as revenue cycle management analytics, which leverage the clinical, operational and financial data aggregated by the Caradigm Intelligence Platform from across the healthcare community. In addition, Symphony Analytics will offer Caradigm’s analytics solutions to its customer base.

“Transitioning to value-driven care requires advanced analytics to gain insight about patients, populations and performance, as well as the ability to manage change effectively,” said Sandy Murti, vice president of Partnerships & Alliances at Caradigm. “As experts in advanced analytics and predictive modeling, Symphony Analytics can help on both fronts. We’re excited to partner with them to help customers realize greater value from technology.”

“As the first step to managing risk and moving to population health, providers need to harness the power of data,” said Paddy Padmanabhan, senior vice president and global practice leader-healthcare, Symphony Analytics. “Combining Caradigm’s analytics software with Symphony Analytics’ ability to apply predictive modeling to business processes through our Health SymMetrics framework enables providers to get the most out of their data and ultimately improve clinical and financial outcomes.”

Caradigm’s family of software, anchored by the Caradigm Intelligence Platform, is designed to address the capabilities needed by healthcare organizations to improve population health management, including data aggregation and control, healthcare analytics, care coordination and management, and patient engagement and wellness.

Cyient Limited New Name For Infotech Enterprises





Today Cyient Limited, formerly known as Infotech Enterprises Limited, announced its new name is official based on approval from a shareholders’ vote.

“We are now Cyient,” said BVR Mohan Reddy, executive chairman and founder. “This new brand identity is an important step in positioning us as a distinctively unique global company that represents our vision and our forward-looking initiatives.”

The company, which reported a 17.8 percent increase in 2014 revenue, recently named Krishna Bodanapu, formerly president and chief operating officer, as chief executive officer and managing director.

“As we began discussing changes to Infotech’s brand, our goal was to further establish the company’s identity as the industry leader we have become over the last 20 years,” explained BVR Mohan Reddy. “We originally intended to simply update our brand identity. As we developed the rationale, we realized an entirely new name would help to better define our evolution, our current scope of capabilities and accomplishments, and signal our future growth plans to all our stakeholders.”

Krishna Bodanapu said, “We decided on a constructed word that implies both the type of solutions we develop and also recognizes our company history, heritage and the values we will carry forward. Cyient has connotations to the words ‘client’ and ‘science’ – two important components in our company’s success – and ‘ient’ references Infotech Enterprises, our foundation and continuity. All of our efforts in this important initiative were developed to fulfill our vision of ‘Designing Tomorrow Together.’”

The new brand is designed to reinforce the company’s longstanding commitment to working closely with clients and developing innovative solutions to solve complex problems. The process of determining the new identity involved various brand specialists and the new name was tested in 17 languages.

Management indicated reaction to the name change has been very positive among associates and clients. "For fourteen years, Infotech has proven its focus on continuous improvement and ongoing commitment to delivering customer value,” said Tom Prete, vice president, Engineering, Pratt & Whitney.  “As Cyient, they will continue to be a truly integrated partner, and we look forward to continuing our relationship under their new brand.”

Since its founding as Infotech Enterprises in 1991, the company has become a global leader in engineering, networks and operations: from being involved in every major aircraft design program to mapping and managing over 32 million kilometers of road data that contribute to safe and efficient driving.

“Cyient has a vast portfolio of forward-looking solutions and services that ultimately contribute to a better world,” stated Krishna Bodanapu. "In this process, we intensely collaborate with clients, associates and the ecosystem to build lasting partnerships.  This is the basis of the company vision for ‘Designing Tomorrow Together.’”

Cyient has more than 12,000 associates across 38 global locations. Clients include major aerospace, manufacturing, transportation, utilities and communications companies.

Elements of the Cyient brand, including a new logo, website and marketing materials, have been developed in partnership with global brand agency Wolff Olins. New signage is being implemented in each of its global offices.

“The company will immediately begin operations as Cyient Limited,” said BVR Mohan Reddy. “Cyient is a company that is focused on the future by building on its past. We will always keep our clients, associates, investors and our role as a responsible corporate citizen at the center of everything we do for years to come.”

SAP HANA For Production Use On VMware vSphere 5.5





To empower customers to innovate, simplify and move toward a software-defined data center architecture, SAP AG  and VMware has announced that the SAP HANA platform on VMware vSphere 5.5 for production use has been released to customers. By combining the power of SAP HANA with VMware vSphere 5.5, a foundational component of VMware vCloud Suite, customers can innovate and simplify their data centers by achieving faster time-to-value, higher service levels and lower total cost of ownership (TCO).

“SAP HANA has led the market as the real-time enterprise platform by driving IT simplicity and by enabling breakthrough innovations for business,” said Bernd Leukert, member of the Executive Board of SAP AG. “Together with VMware, we are enabling customers to operate their SAP HANA-based mission-critical applications in virtual environments with confidence and to accelerate their journey to software-defined data centers and ultimately to the cloud.”

“Our customers are evolving their IT infrastructures from physical environments to a software-defined data center architecture and they are looking for solutions that provide agility, high availability, elasticity, efficiency and control for their most mission-critical and demanding in-production enterprise environments,” said Pat Gelsinger, CEO, VMware. “The SAP and VMware partnership is truly transformative. We are delighted to further extend that partnership and answer those customer needs by certifying SAP HANA for production use on VMware vSphere 5.5.”

“AMG-Mercedes is now live in production with SAP HANA and VMware vSphere 5.5 with a 1TB memory configuration, accelerating our move to a software-defined data center,” said Reinhard Breyer, CIO, AMG. “We believe virtualized SAP HANA with VMware vSphere could be the key to our future, as we move to cut operational costs and simplify our data center operations.”

“SAP HANA on VMware vSphere is in production at EMC to run our next-generation SAP ERP system, and it is delivering tremendous value to our company,” said Bill Reid, senior director, IT, EMC. “We have increased capacity of SAP HANA five times without growing headcount, are experiencing 99.9 percent uptime, can deploy new SAP HANA instances in minutes and are realizing significant OPEX and CAPEX reductions.”

SAP HANA support of VMware vSphere 5.5’s virtualized environment will help further simplify and streamline data center operation for customers implementing a data center virtualization strategy. It will also accelerate provisioning of new SAP HANA instances for production use. SAP HANA customers can benefit from increased infrastructure utilization, agility and productivity with the combined solution.

·* SAP HANA on vSphere has been released to customers on certified SAP HANA appliances or on SAP HANA tailored data center integration application-verified hardware.
*  Up to 1TB and 32 physical cores (64 virtual cores) per VMware vSphere instance are supported
* SAP HANA supports VMware vSphere capabilities for management of customer system landscape, including vMotion, Distributed Resource Scheduler (DRS) and VMware High Availability (HA)
* Additional deployment best-practices and consideration are available via the SAP Notes tool and www.saphana.com.

Avon Global Goes Live With Pitney Bowes Mailstream




Pitney Bowes, a global leader in mailstream and document management solutions, has installed the Pitney Bowes Mailstream Evolution (MSE) automated inserting system at Avon Global Pvt. Ltd. in Chennai. The MSE system is one of the world's most advanced mail finishing lines combining processing speed and document integrity with per-mail piece FileBase tracking. Any BFSI, Telecom, Utilities, Ecommerce or Services organization that sends statements or any other form of communication to its clients, can add much greater efficiencies and unparalleled integrity to its processes by using Pitney Bowes technology. As a new entrant in transactional mail fulfillment and variable data printing, Avon Global is now able to provide more value added services to their clients owing to the MSE’s capabilities.

Rohan Mathur, GM Middle East and Head of Enterprise Sales for India said, “We are very excited with our association with Avon Global. Pitney Bowes MSE system offers operational efficiency along with modular flexibility. Our clients operate in a highly competitive and changing environment, therefore managing multiple jobs on the same machine with the shortest turn-around time is very essential. Through this installation, Chennai gets its first MSE system, taking Avon to new heights of excellence and customer satisfaction.”

“Pitney Bowes runs a direct sales and service organization for the Enterprise Business segment and being the only organization in this space with direct operations in India gave a sense of comfort. As the mailing industry grows, a majority of corporate from BFSI, Telecom and other sectors like Hospitality etc. will begin to outsource their mailing jobs to mailers; We wish to remain focused on attracting these jobs with the world class technology and service.” said, Vasanthakrishnan TRa, Founder, Avon Global Solutions Private Limited.

“Standard trends in the market are short print and finishing runs, faster turn-around times and increasing customer SLA expectations. Due to our global and local experience, Pitney Bowes is well positioned to address these trends and more importantly, back these trends with adequate services and solutions, given the critical nature of reaching customers.” said Rohan Mathur.

The Mailstream Evolution Inserting System is the successor to the highly reliable Pitney Bowes FPS Split Drive Inserting System. The Mailstream Evolution Inserting System incorporates several upgrades that provide greater flexibility, productivity and integrity. The Mailstream Evolution Inserting System processes up to 14,000 mail pieces in one hour for regular-size letters, 12,000 pieces per hour for 6x9 envelopes; and 9,000 pieces per hour of flats mail. The system can be customized through a range of flexible features and capabilities that can help mass mailers achieve both current and future business needs.

“With Pitney Bowes as our technology partner, it gives us the sense of comfort that we have the required back up and support in place. We wanted to partner with a company that has solutions right from pre-print document enhancement to per piece tracking and has the service excellence and reach.” said Vasanthakrishnan T Ra.

Tuesday, May 6, 2014

Gemalto Accelerates M2M Services In ADLink




Gemalto, a leading digital security company, announces that its Machine-to-Machine (M2M) Software as a Service (SaaS) solution is providing remote PC monitoring and real-time maintenance for ADLink, a global provider of embedded industrial computing products and services. ADLink industrial PCs are used to manage and control business processes and assets such as medical equipment, digital signage, communications infrastructure and industrial automation.
 
Gemalto's SensorLogic Agent and Application Enablement Platform tighten and simplify ADLink control and monitoring solution deployments, and greatly accelerate new project timelines by six months to a year. This device-to-cloud offer allows all ADLink customers to continuously monitor their devices and respond immediately to critical situations. Data collected by the monitoring software agent - including CPU speed, system restart reason, and total operation hours - is then transferred to the cloud. A web-based dashboard can be securely accessed from anywhere at any time, allowing users to immediately assess performance levels.

"
The flexible Gemalto solution is ideally equipped to serve our wide range of embedded solution customers across many different vertical markets without the need for a dedicated software stack for each application," said Dirk Finstel, CEO EMEA at ADLink. "Gemalto's strong technical support helped us quickly port SEMA Cloud to ADLink devices for an accelerated launch along with the ability to scale up as business and technology needs expand.

"
ADLink's device-to-cloud strategy is a new model for all critical industrial businesses, demonstrating the impact and benefits of M2M on both instant data collection and management," said Laetitia Jay, Vice President of M2M Solutions and Services at Gemalto. "The solution sets a benchmark for easy to deploy M2M services offering new revenue streams for service providers, added value for customers and optimizing operations with improved Edge-to-Enterprise communications.

Xerox Holds Innovative XRCI Open 2014 Symposium




Xerox Research Centre India (XRCI), Xerox’s latest global research location that captures innovation opportunities for Xerox in emerging markets to advance Xerox’s position as the leading global provider of document and business process services conducted XRCI Open 2014 - Xerox India’s 1st Open Innovation Symposium in Bangalore. The event saw the participation of eminent institutes namely IISc, IIT Bombay, IIT Madras, IIT Kharagpur, IIIT Hyderabad, IIIT Delhi, IIM Indore, Singapore Management University among others as a part of panel discussions, keynotes, and poster presentations. 
Traditionally, Xerox has been actively engaged in productive collaborations with academia through a number of initiatives such as research grants and open innovation projects. The goal of XRCI Open was to further strengthen ties with the academic research community in India and to encourage researchers to work on key problems across different technical domains, such as data analytics, machine learning and optimizations, mobile and distributed computing, human computation, game theory, ethnography and design.
“We are proud of our rich history of innovations, and the same innovative spirit and passion continues to drive us”, said Manish Gupta, Vice President, Xerox Corp and Director of Xerox Research Centre in India during his welcome address. Manish spoke about innovations from Xerox Innovation Group in industry verticals like transportation, healthcare, education and banking, and referred to exciting opportunities to leverage technology to make a difference in the world at large, and especially, emerging markets like India.
Highlights of the events included keynote talks, poster presentation from students and panel discussions on two emerging technology topics.  The first keynote address was by Professor Rishikesha T. Krishnan, Director and Professor of Strategic Management at the Indian Institute of Management Indore that centered on a study of corporate innovation centers in India, addressing issues from a strategic perspective as well as from the perspective of an individual contributor working at these centers. In order to create successful products, Prof. Krishnan stressed that it is very important to first immerse oneself into the lives of the concerned people and know what their real needs are.
The first panel discussion addressed ‘’Smart Cities” movement emphasis on the nature, scope and challenges of the concept.  Eminent panelists Prof. T. G. Sitharam (IISc), Mr. Prashanth Bachu (EMBARQ India), Prof. Vinayak S. Naik (IIIT Delhi), Prof. Niloy Ganguly (IIT Kharagpur) and Prof. Archan Misra (Singapore Management University), shared their opinions and perspectives about how mobile technologies, crowd-sensing and big data analytics will play an active role in new developments in this realm for emerging markets such as India. A key conclusion of the panel was that smart city applications associated with retail, transportation, logistics, location-based services, sustainability and social networking are here to stay. 
The second panel discussion was on “Data Science”, a terminology introduced off late, to refer to different data mining, high performance computing, machine learning and statistical techniques that are used to enable sophisticated analytics over Big Data.  The distinguished panelists Prof Umesh Bellur (IIT Bombay), Prof. B. Ravindran (IIT Madras), Prof. P. Krishna Reddy (IIIT-Hyderabad) and Dr. Ashish Mahabal (Caltech) shared their perspectives on role and significance of analyzing Big Data in astronomy, smart grid and agriculture domains and laid out interesting research challenges that need to be addressed.
The afternoon session began with another enthralling keynote address by Pramod Varma, Chief Architect at UIDAI (Aadhaar project). During the talk, Dr. Varma shared his experiences with building the technology system that powers the Aadhaar project. Aadhaar, India's Unique Identity Project, has become the largest biometric identity system in the world, already covering more than 580 million people. Its strength lies in the simplicity of its design, sound strategy, and technology backbone issuing one million Aadhaar numbers and doing 600 trillion biometric matches every day. 
The essence of the symposium was to encourage students and researchers from industry and academia to discover opportunities to collaborate and develop pioneering solutions that matter to the world. The event also showcased a gallery of posters presented by research scholars. The posters were selected through a peer-review process, and awards were given for the top two posters based on technical merit and presentation style.

Mindtree Is Platinum Sponsor At STAREAST 2014




Mindtree, a global technology services company, will unveil its latest innovations for testing in a connected world as a Platinum Sponsor of STAREAST, the premier event for software testers and quality assurance professionals. Mindtree’s Rajeevan Velayudhan will conduct a technical presentation entitled “Is Your Test Strategy Ready for a Connected World?” on Thursday, May 8, 2014 at 9:45am.

The presentation will highlight how QA organizations need to re-think the protection of entire customer experiences while ensuring high quality individual applications. Velayudhan will illustrate how building a map of end-to-end business processes and their interactions with each other is no longer just a domain of individual application teams. This new approach is ‘user centric’ whereby teams move from testing applications to testing customer experiences over multi-channel platforms in distributed locations and networks.  The benefit of this approach is improvements in quality, cost and agility while ensuring QA gets its rightful seat at portfolio strategy discussions and becomes more than just a project activity. 

Dominique Raviart, analyst at NelsonHall states that “Mindtree is developing an end-user approach to the software testing work it conducts. This end-user approach is of course found in usability testing engagements and expands towards Mindtree training its testing practice personnel to consider the end-user side of a testing project. Mindtree is therefore not offering a distinct service offering but a dual approach to testing, both as a technical service and an end-user perspective. This is a nice differentiator in an IT market that is gradually leaning towards consumerization and putting end-users back at its center.”

“At Mindtree, we ensure that our clients deliver the best value to their customers while maximizing efficiencies and collaboration,” said Manas Chakraborty, Global Head of QA at Mindtree. “Our innovative approach is based on deploying scalable frameworks & models that examine entire business processes and focus on customer centricity.”

Mindtree experts will be at the conference to discuss the approach and components that will help client organizations adopt this transformational approach to Quality Assurance.

Monday, May 5, 2014

Now Follow Superstar Rajinikanth On Twitter




One of India’s most prolific and influential superstars, the inimitable Rajinikanth, makes his much awaited debut on Twitter today. This also marks the superstar’s debut in the digital space. CA Media Digital’s first venture, Fluence - India’s leading celebrity digital network, will manage Rajinikanth’s digital interests, to further create and leverage the Thalaivar’s social presence. Twitter users around the world can follow and converse live with India’s original superhero, superstar Rajinikanth by visiting Twitter.com/SuperStarRajini or @SuperStarRajini on their Twitter app.

Fans can also follow the actor's Twitter account by simply dialling, or giving a missed call at 080 6700 6666 to access their idol’s Tweets, which is possible due to a global integration between Twitter India and ZipDial.

One of India’s most influential and bankable movie stars, Rajinikanth's mass popularity and appeal is largely drawn from his mannerisms and stylized dialogue delivery. He has received India's third highest honour, the Padma Bhushan, for his contribution to Indian cinema.

A cultural icon, the normally reticent superstar is looking forward to interacting with his fans on the platform. I have always believed that my career graph is a miracle I owe my fans. I have been contemplating joining the social media platform for a while to connect with them, hear what they have to say and share my thoughts.  Unfortunately I never got around to it until now. By partnering with Fluence I am confident that I have the best team and the best guides who will help me connect with my audience” said the Superstar. "I decided to start with Twitter because I felt that the platform is abuzz with all the news and the trends that happen across the globe and I'm told that this is where all the best Rajini one liners are!” he added.
Excited about the association, Ashish Joshi, VP Digital & Business Head – Fluence said “We are thrilled to partner with the enigmatic Rajinikanth. The digital landscape is exploding and when you work with Thalaivar the possibilities are endless. Twitter is the first step in building and growing his online presence and getting all the fans out there to directly engage with the phenomenon that is Rajinikanth. We will work closely with him to broaden the horizons of the digital landscape to create interesting and entertaining consumer facing properties that will engage the fans in a way that only Rajini sir can.”

Said Twitter's India Market Director, Rishi Jaitly, "Twitter is the world's leading real-time information network where users discover and converse with the people, organizations and media that interest them. This is truly an "only-on-Twitter" moment as Superstar Rajinikanth’s debut on Twitter also marks his debut in the digital space more generally. We welcome Rajinikanth to Twitter, are happy to support his launch on the platform and look forward to watching him use our mobile service to engage in live, public conversations with fans and other icons around the world."

To make Superstar Rajinikanth’s debut on Twitter more exciting; fans from all over the world, who follow him on twitter @SuperStarRajini in the first week, will receive a ‘WelcomeGraph’, a personalized welcome picture from the icon.



‘Infrastructure Key Focus For The BJP Government’







A BJP-led government will take speedy decisions, focus on reviving economic growth, give priority to infrastructure and manufacturing, and protect the interest of farmers in land acquisition, the party's prime ministerial candidate Narendra Modi has said.
In an e-mail interview with this agency, Modi outlined his economic vision and said a National Democratic Alliance (NDA) government will seek to clear projects in fast-track mode, push for single-window clearance system, make procedures swift, ensure time-bound delivery and better coordination with the states for faster project clearances.
He said the "present state of policy paralysis" cannot be permitted to continue.
"We have to clear projects in a fast track mode. If there are environment related concerns, they need to be suitably addressed, but all decisions must be taken in a time frame. We cannot permit the present state of policy paralysis and indecisiveness to continue for long," said Modi.
"Whatever little growth we are having that can also be called as a jobless growth. This is because the UPA government has never given adequate emphasis on the manufacturing sector," Modi said.
The Gujarat chief minister said an NDA government will "focus on reviving the economy and growth".
"Our focus is going to be clearly on infrastructure and the manufacturing sector. It will not only encourage investment, but will also produce the required employment opportunities," he said.
He said there was a need to revive investor sentiment and the NDA government will move towards a policy of faster and time-bound project clearances to give a fillip to manufacturing.
On land acquisition policy, he said the first priority has to be on protecting the interest of farmers whose land was being acquired.
"They have to be adequately compensated as per the market rates. As far as possible, we should go through the private purchase route rather than compulsory acquisition. Even where compulsory acquisition is resorted to, the compensation should be decided as consent between the farmer and the acquiring authority," Modi told this media agency.
He said a "win-win situation" was possible and farmers should benefit "from development that comes".
Answering a query about priorities in infrastructure, Modi said there was need to focus on areas such as highways, railways, ports and power. He said a BJP-led government will revive the National Highway Development programme.
"It is unfortunate that the very good beginning made by the (earlier) NDA government (of Atal Bihari Vajpayee) was not continued by the UPA in right earnest. We will bring back the focus by connecting the country through a network of good quality highways," he said.
Modi said the government will start work on a high speed rail network.
"The railways have been ignored by successive Congress governments. We plan to begin a journey of transformation to take the railways at par with the most modern rail networks in the world."
Affirming the party's opposition to Foreign Direct Investment (FDI) in multibrand retail, Modi said the party was in favour of FDI which leads to growth, employment opportunities and sharing of new technology.
"I would reiterate our party's commitment to encouraging FDI in various sectors to boost economic growth and to create employment opportunities for our youth," said Modi.
Source: Agencies

Friday, May 2, 2014

Indian UC Market Down 2.3% In 2013: IDC






One of the key business priorities for most enterprises is to remove the communication bottle necks; Unified Communication (UC) solutions adoption would help with   this. However, there are few adoption challenges like cost, resistance to change, and lack of awareness on the benefits derived by UC adoption. According to the International Data Corporation (IDC), the overall Unified Communications market in India has seen a marginal decline of 2.3% in 1H13 as compared to 1H12. 10% decline in Enterprise Telephony market has pulled down the overall UC revenues in 1H13, whereas other markets like Enterprise Collaborations and Contact Center have seen a decent growth of 4-6% as compared to 1H12.

Enterprise Telephony market is suffering due to a combination of market factors: Firstly, IP-PBX solutions are eating into the TDM-PBX solutions revenues as the former gives better ROI for end customers. Secondly, all the major vendors have started offering Software-based IP-PBX solutions, which is cutting their hardware revenues. On top of these, IP-PBX solutions are no longer considered as business transformational tools. All these are driving the Enterprise telephony market down and pushing customers to adopt alternative solutions like Web Conferencing. 

IDC has seen a huge traction in Video Conferencing market as this generates a clear ROI by reducing the travel cost for organizations. However, economic downturn is limiting this market to grow further as organizations are taking a cautious approach towards overall IT spending. But IDC believes this impact is just cyclical and desktop-based VC solutions will witness a growing demand in the future. Web & Voice Conferencing, Team Collaboration and Enterprise Social Networking are the next high growth areas, as these solutions will help reduce the number of emails and lower the bandwidth requirement which in turn will reduce the cost and improve productivity.

Contact Center market is undergoing modernization and transformation with Multi-channel/platform solutions which integrates voice, IVR, social media, email, web chat, SMS, fax etc. It helped the India Contact Center market to achieve a 4% Year-on-Year (YoY) growth in 1H13, despite the continued threat from the Philippines which is famous for their low cost of resources as compared to India. In India, Outcome-based model, though still being nascent, is garnering interest. Some key vendors are proposing for a solution where they will only charge customers based on the outcomes achieved but not on the applications/technology deployed.

IDC India Forecasts:

Dileep Nadimpalli, Senior Market Analyst, Unified Communications, IDC India says,  “IDC expects a recovery for India’s Unified Communications market in 2H13 and it will close 2013 with a marginal growth. Growth will be majorly driven by Enterprise Collaboration applications like Team Collaboration, Social Networking, Unified Messaging, Video Conferencing, and Web & Voice Conferencing solutions. However, we expect Enterprise Telephony market to continue to go through a declining journey."  

Nadimpalli further adds, “Most organizations are using Unified Communication offerings stand-alone, without considering the whole picture of UC solutions. UC vendors need to go through the challenges of communication silos to increase the adoption of Unified communication solutions.”  

Are Indian Enterprises Target For Cybercriminals?




Symantec Corp's Internet Security Threat Report (ISTR) Volume 19, shows a significant shift in cybercriminal behavior, revealing the bad guys are plotting for months before pulling off huge heists – instead of executing quick hits with smaller rewards. Attackers are unrelenting in their focus on large enterprises with over 69 percent or more than 2/3rds of the targeted attacks in India carried out on them.

New Era of ‘Mega Breaches’

“One mega breach can be worth 50 smaller attacks,” said Tarun Kaura, Director, Technology Sales at Symantec India. “While the level of sophistication continues to grow among attackers, what was surprising last year was their willingness to be a lot more patient – waiting to strike until the reward is bigger and better.”

Globally, there was a 62 percent increase in the number of data breaches from the previous year, resulting in more than 552 million identities exposed – proving cybercrime remains a real and damaging threat to consumers and businesses alike. The size and scope of breaches is exploding, putting the trust and reputation of businesses at risk, and increasingly compromising consumers’ personal information – from credit card numbers and medical records to passwords and bank account details. Each of the eight top data breaches in 2013 resulted in the loss of tens of millions of data records. By comparison, 2012 only had a single data breach reach that threshold. 

“Nothing breeds success like success – especially if you’re a cybercriminal,” added Kaura. “The potential for huge paydays means large-scale attacks are here to stay. Companies of all sizes need to re-examine, re-think and possibly re-architect their security posture.”

Defense is Harder than Offense

Globally targeted attacks were up 91 percent and lasted an average of three times longer compared to 2012.  In India, cyber criminals are unrelenting in their focus on large enterprises with a staggering 69 percent targeted attacks carried out against them. Despite stepping up their information security measures, businesses in India continue to be an attractive target for cybercriminals. 

Furthermore, within organizations, support functions with access to critical data emerged as the strongest target for attackers globally. Personal assistants and those working in public relations were the two most targeted professions – cybercriminals use them as a stepping stone toward higher-profile targets like celebrities or business executives.

Small Businesses are Pawns in a Larger Plot 

Small and medium-sized businesses often have less adequate security practices and resources.  Attackers are increasingly targeting smaller businesses that have a relationship with a larger company.  Not surprisingly, in India, small businesses received the highest number of phishing and virus-bearing emails - almost three times as much as the larger targets.  

Newer Industries are Low-hanging Fruits for Cybercriminals

In India, nearly four in 10 attacks were carried out on non-traditional services industries like hospitality, business and personal services. This was followed by attacks on manufacturing, finance and insurance. 

On the other hand, globally, the top data targeted during a breach had moved from just financial information to basic information like names, addresses, email addresses and government ID proofs etc. Interestingly, while non-traditional, service- centric organizations handle such information in large numbers, they may often lack adequate security practices and infrastructure making them easy targets for such attacks.   

India: A Key Threat Frontier 

India emerged as a key threat frontier, ranking as the third highest source of overall malicious activity. While it continued to hold its position as the spam capital of the world with 9.8 percent of spam zombies; it was also the highest source of botnet spam, with 6.6 percent or close to 1.45 billion spams originating from its borders every day. India ranked especially high in the number of top botnets like Cutwail, Kelihos, GRUM and GHEG. Large botnets like Cutwail and Kelihos have made their presence felt in the threat landscape this year by sending out malicious attachments. According to the report, Cutwail which is the spam-sending botnet for the malware Pandex sends 8.06 billion spam messages every day, out of which the highest are sent from India (over 620 million).

How to Maintain Cyber Resiliency

While the increasing flow of data from smart devices, apps and other online services is tantalizing to cybercriminals, there are steps businesses and consumers can take to better protect themselves – whether it be from a mega data breach, targeted attack or common spam. Symantec recommends the following best practices:

For Businesses: 

Know your data: Protection must focus on the information – not the device or data center. Understand where your sensitive data resides and where it is flowing to help identify the best policies and procedures to protect it.  

Educate employees: Provide guidance on information protection, including company policies and procedures for protecting sensitive data on personal and corporate devices.
Implement a strong security posture: Strengthen your security infrastructure with data loss prevention, network security, endpoint security, encryption, strong authentication and defensive measures, including reputation-based technologies.

For Consumers: 

Be security savvy: Passwords are the keys to your kingdom. Use password management software to create strong, unique passwords for each site you visit and keep your devices – including smartphones – updated with the latest security software.

Be vigilant: Review bank and credit card statements for irregularities, be cautious when handling unsolicited or unexpected emails and be wary of online offers that seem too good to be true – they usually are.

Know who you work with: Familiarize yourself with policies from retailers and online services that may request your banking or personal information. As a best practice, visit the company’s official website directly (as opposed to clicking on an emailed link) if you must share sensitive information. 

Total Pageviews